Delivery and returns policy

DELIVERY

DEADLINE: For orders of 5 baskets or less, O!Panier undertakes to begin the delivery process within 3 to 5 working days following your order. During special holidays such as New Year, and the day after, Easter, Patriots Day, June 24, July 1, Labor Day, Thanksgiving, Christmas, and the day after, O!Panier will not make any shipments. These days will not be considered business days. Delivery times may then vary depending on your place of residence. A deadline of 3-5 working days is normally respected.

ACCURACY OF YOUR INFORMATION: You are responsible for verifying the accuracy of the information necessary for the delivery of your product provided during your online purchase. In the event that a product is returned to us via our postal services due to an error made by the customer himself in completing the online form, O!Panier must invoice the delivery costs incurred on the outward and return journeys. sending.

RETURN OF GOODS AND REFUND

At O!Panier, customer satisfaction is a priority. We carefully prepare each of our orders, ensuring the quality and good condition of each product.

We do not provide any refunds given the nature of the products sold. However, if you believe that a product has arrived to you with a broken freshness seal, an opened product or that a food product has a quality problem, please contact us at info@opanier.com so that we can make arrangements. . A refund of the portion of your invoice for this product or a return of the targeted product, at our expense, may be considered.